Appointments

This will be managed via Emergency Triage which is available between 8am and 11am, Monday to Friday. 

Please call 01592 620222 and select Option 1. 

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01592 620222 and select Option 1, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

GP appointments will be offered, in the first instance, by telephone consultation. 

You can also speak with our Triage nurse if you require a housecall, advice or an emergency prescription.  Our Triage Nurses are fully trained to assess your condition and will direct you to the most appropriate place for treatment.   All urgent conditions will be dealt with the same day and you will be offered a telephone consultation in the first instance and then invited down to the Practice by the GP if you are required to be seen face to face.

To request a routine appointment in the next 7 days:

• phone us on 01592 620222 and select Option 1, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

GP appointments will be offered, in the first instance, by telephone consultation. GP appointments will be offered, in the first instance, by telephone consultation. 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

BSL Video Relay Interpreting Service

This service is available to people who are deaf, deafened or hard of hearing and will help them to access the majority of public services.  

For more information please visit www.contactscotland-bsl.org.

If you are unable to attend an appointment please telephone us to let us know so that your appointment can be offered to someone else.

Repetitive DNAs (Did Not Attend) have a huge impact on our service and many hours consulting time is lost each month due to patients not attending their appointments. 

To cancel your appointment:

• phone us on 01592 620222 and select Option 1, Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 24 online or Call 111.

NHS 24 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone Triage before 11:00 if you require a home visit.

A Doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

When you are unwell it is important that you know where to go to access the necessary treatment quickly. Patients using the service most appropriate to their needs will also help NHS services operate more efficiently. For further information please collect a booklet from Reception or visit https://www.nhsfife.org/services/right-care-right-place/.

If you are suffering from a minor illness you can attend your local Pharmacy for advice and treatment without the need for an appointment with your GP. For further information please speak to your local Pharmacy.

You can also visit nhs inform www.nhsinform.scot.